What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted within 4 weeks after the estimated delivery date. But no problems! If your order is confirmed to be lost in shipping, we may send one free shipping.

We may ask for your help before doing so, such as making sure your shipping address is correct. It might also be a good idea to double check your local post to try to recover a lost package.

We will be happy to hear your thoughts

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